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Among the different agencies I have contacted, Victoria is the most sincere agent I have spoken to. She listened to my concerns and needs in a helper and basically reassured me that she will help me find a suitable helper for my family. Not long after, we confirmed a helper and she helped us to expedite her transfer to Singapore as I had just sprained my ankle.
Thank you so much Victoria! 😘
Thank you Victoria for helping me to find a helper that suit my needs. Although there were some issue due to some delay as unexpected, she still try to update me the status. Will recommend her patience and service.
I would like to thank Victoria, she is sharp in helping me select the right helper and very efficient in coordinating the whole process.
She is kind and helpful all the way.
The teamwork in Eden Grace is good. Victoria, Chris and Clare(Counselor to the helpers) and etc... really work well together.... The helper that sent to me are well trained by the agency.
Thank God for providing such a place for getting helpers esp Christian helpers. I’m very thankful to God for Victoria and team, and very satisfied with their services. Gan Phin Hooi.
Phin Hooi Gan
Chris and Alice has been extremely helpful when we were looking to replace our previous helper. She and her colleagues always maintain an open communication with us which encourages feedback
Very thankful to have found Eden Grace to assist in helping me to source for a good helper. They are very detailed and prompt in all their updates & explanations especially to first time employers like me. You won’t feel lost or unsure with them. Their selecting process & quality control of their helpers are really stringent, even their interview questions are asked in a way such that it is able to display the maid’s disposition & their thoughts process (i.e they ask questions that require the helper to think rather than just answering blindly or by memorizing). I am also really wow-ed by how they included employer orientation guides, or even how they trained the helpers to the very detail in the exact areas employers would want to nail down on. They train the helpers with empathy and with mutual respect. Also brought me a lot of convenience by allowing paperwork to be done via emails/paying deposits etc through PayNow as they know employers may be busy with work. If you are looking for an employment agency with high quality conduct, sharp & stringent helper selection, especially in a God-filled environment, Eden Grace is definitely the one :D Did not regret choosing them as my EA! Thumbs up to all the service personnel especially Julie for their professionalism at any point of time!
Victoria Ling was very helpful. She quickly engage a helper for me after understanding my situation as my baby is due earlier.
After confirmation, she created a group chat and updated me on the process. Very prompt replies and she was patient with all my enquiries.
She definitely made this experience smooth for my family and our helper is bringing joy to my family and still do check back on us occasionally.
Thanks Victoria once again! God bless.
Specially thanks to Victoria. She is very professional, responsible and patient. She always responds my questions quickly. She is very experienced and helps me select a good helper. I will highly recommend Victoria and Eden Grace to my friends.
Eden Grace had clear procedure on assisting us in getting a helper. Process was smooth and easy with most of the process done online with no need to head down to the agency physically. Queries were well handled. Helper came with good training.
Thanks to Victoria for helping me to find a helper. Today is her 1st day with us, she tried to cook 2 dishes whatever ingredients left in the fridge, and I can say she really know how to cook, that’s what I requested for. She can speak well English, cheerful and alert. Moving forward, I hope she can work well and have a good relationship with everyone in the family, once again thanks Victoria, thanks to Eden Grace.
Kae Jin Loi
My 2nd time using Eden Grace, served again by Victoria. Another pleasant experience; very clear and prompt in her replies. Extremely professional in her approach, and yet able to add that personal touch. Good job, Victoria!
Victoria was a great help! She managed to get me my helper within a short notice after understanding my situation with another agency/helper. She’s highly efficient and was a great help to help me decide on the helper! Highly recommended! :)
My experience with this agency has been pleasant. The helper that we contracted was very well trained and she has been a great help to the family. The agency also had follow-up session to ensure that the helper's welfare and our expectation were taken care of. Highly recommended.
Victoria and her team were excellent and professional. She is very patient, helpful and friendly. She able to provide prompt solutions and advice.
I am happy with her services and highly recommend to friend.
Victoria is a great value to Eden Grace.
Thanks to Alice Team for getting a suitable helper for me. In the process of hiring new helper to changing a new helper, the team has been professional and organised. Though their agency fees is generally higher, however it worth the money spent.
I am very pleased to engage Eden Grace to find my very 1st helper for my household. Special thank to Ms Victoria Ling for her professionalism and patience to help new employer like me to select a helper who can met my requirements. She took the efforts to update us on the process till the handing over of the helper. It was a smooth procedure because she made it really easy for me. Plus Eden Grace itself has a very good system to assess, select and train the helper before handing over to the employer. I would highly recommend Eden Grace & Ms Victoria Ling to anyone who is currently looking for a FDW for their household.
Once again, thank you Eden Grace and Ms. Victoria Ling for the service rendered
I have been communicating with Victoria most of the time and with her colleagues sometimes. Yours is definitely a cohesive team. Needless to elaborate. Victoria's approach towards work is always prompt and proper. Her in-depth knowledge of MOM regulations is superb and able to provide prompt advice and solutions. She is good at both customer relations and has outstanding administrative ability which is a rare combination. I am happy with the services provided by Eden Grace and will be delighted to introduce Eden Grace to friends. Victoria is an asset to Eden Grace.
We have a very very good experience with Victoria whom was assigned to us to assist us find a good match. She analyse our needs in detail and match them with only candidates that satisfy all of them. She also went beyond her duties to make the process faster because of our requirements, all this done while she was on holiday.
Very appreciative towards the expedition. And helpful.
It’s my first time to engage a helper through Eden Grace. The person I have liaised with is Ms Victoria.
She is helpful, quick and good in coordination.
The moment I have confirmed a helper, she immediately created a group chat to update me on the process till the handing over of the helper. It was a smooth procedure.
Although the agency rates are much higher than other agencies but with the professional service they are providing, I personally feel is worth paying.
I would recommend employers who need a reliable, trusty and professional agency to engage a quality helper to use them.
Thank you Victoria and her team.
My rating for Victoria is 👍👍👍👍👍.
Susan Lim BL
Thank you very much Victoria Ling for helping
us with finding a caregiver for my parents.
We are impressed at your efficiency and
professionalism in handling the matter.
We are very grateful to have been introduced
to Eden Grace and will certainly pass on
this recommendation to others.
Had a great experience with Eden Grace at it's redhill branch! Julie was prompt in answering whatever queries I had and for a first-time employer like me, she had been very helpful. Eden Grace is very thorough in their processes and I'm impressed with how smooth everything went, from arranging the video interviews to selecting a helper until the day our helper arrived.
I contacted a few agencies and Eden Grace is the best that I've found so far. Victoria from Eden Grace provided a clear explanation from the start and she addressed the questions that I raised. Victoria and Eden Grace admin staffs, Sharon, Rhea, and Yen, have also been helpful to guide me and keep me up-to-date throughout the hiring process.
It was Ms Victoria who assisted me in finding a helper. She was quick in response and very helpful. As it’s my first time engaging a helper, her service gave me assurance. She also helped me through with the Skype interview with the helper, prompting me with questions to ask.
Their fees are reasonable too. The moment I’ve confirmed the helper, a group chat with all relevant parties were created. I was periodically informed of the developments and procedures were quickly updated. I would highly recommend Ms Victoria if anyone needs assistance in getting a helper.
Thanks Victoria and to the team for all the help rendered!
Victoria and Claire were very helpful. They explained clearly the procedure, arranged for interviews and all necessary follow up. Victoria also patiently sending me reminders as I was very busy with work. The whole process of getting a helper was smooth, hassle free and efficient. Thanks to Victoria and Claire .
Victoria has been very responsive in all related enquiries and possessed great follow up skills. Helper has been with me for more than a month and they were trained well. So far there is no problem in terms of communication and working quality. Good job in the match 👍🏼
Thanks Victoria for your patience and professionalism in handling my complicated application. Victoria and team were extremely patient, professional and responsive in following through every step of the entire process. The video introductions were also very helpful in shortlisting the candidates, especially for busy working people like me and my husband. Everything was done efficiently via email and WhatsApp.
Nice experience in EdenGrace. EA is very nice and helpful.
Customer Service extended from Victoria is Excellent. She made great effort in Making sure the requirements are met before sending the bio data’s. Thank you so much, Vic.
Eden Grace Maids helped me in finding a perfect maid who suits our needs. They gave great effort to understand our requirements and provided the best candidate. After our helper arrived, Eden Grace continued their support, they checked on us after a few days to see if things are going well or if we have any issues. Overall, Eden Grace gave us the confidence that even after our helper has arrived, they will still continue to assist us.
Very helpful and professional! Will certainly recommend to others
I am so happy I found Eden Grace to hire a domestic helper. My family is grateful every day for the incredibly caring, meticulous, sweet and hardworking helper now living with us. Thank you to Eden Grace for helping us find her!!! The whole process has been simple and they have been very easy to contact. They answered all my questions and helped us find the best domestic helper ever!
Smooth and pleasant experience. Being first time employer, it was great that Julie was clear and patient in her explanation. She was professional and helped us through the entire hiring process. Will be very happy to recommend Eden Grace to anyone looking to hire a domestic helper.
Yi Jun Tan
I would recommend Eden Grace to anyone seeking to employ a helper. Victoria had been a great in helping us get the ideal helper. The whole experience was good from the very start. Thanks !
From the very beginning through out the whole process , Ms Victoria has been very professional and patient to all my questions and needs. From her assistance, I got my perfect helper. Will defiantly choose Eden Grace again and introduce to my other friends.
Victoria from Eden Grace was very helpful and prompt in her service. She readily answers all our queries and also gave us constructive advice. The company's policy of going online securely for documents also save us the hassle of travelling to and fro to the agency to get documents done.
Thank you for the efficient and professional service from Eden Grace. Openness and transparent about the skills and attitude of transfer helper is important in the selection process. The whole experience has been pleasant and anyone looking for service and those looking for agencies , you can consider them.
They have a wide database and are very quick in shortlisting helpers that suit my requirements. I was able to find a suitable helper fast. Alice was particularly helpful in selecting the right helper for my needs.Generally the whole team are helpful, friendly and approachable and focus on a holistic approach.I highly recommend this agency.
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